Welcome Guest!

My Cart:

0 item(s)
You have no items in your shopping cart.

0

×

Registration

Profile Information

Login Data

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

Caring for your Crate Designs furniture

Classic finish: Our Classic finish is a penetrating oil that requires minimal maintenance to keep it looking fresh for as long as you own it. Classic finish allows the inevitable scratches and abrasions to be almost invisible when compared to a traditional "sealed" finish (such as lacquer or varnish). In keeping with the lifetime expectancy you count on from Crate Designs, Classic is a finish that has a matching durability. Classic finish will not chip or flake off and can be renewed indefinitely. For normal maintenance we recommend dusting with a slightly water dampened cloth. While the tradeoff is that stains from things such as mustard or red wine can discolour the surfaces if allowed to sit and penetrate, heavily soiled areas can be cleaned with a damp abrasive sponge. Always try your cleaning method on an inconspicuous area first! For tough to remove stains combine the abrasive sponge with a cleaner (for example Fantastik or Orange Glo). The use of abrasive sponges and cleaners may require applying a new coat of oil. Periodic application of a clear oil, such as tung, is recommended for high use surfaces such as table tops. Keep in mind that applying oil too frequently will build a gloss finish.

Premium finishes (Brindle, Cloud, Espresso, Graphite): Premium finishes must be treated with care. For normal maintenance we recommend dusting with a slightly water dampened nonabrasive cloth or nonabrasive sponge. Gentle cleaners can be used. Always try your cleaning method on an inconspicuous area first! Cleaners containing bleach or other harsh chemicals should not be used.

Lacquer finish (Tops only on some models): An optional lacquer finish is available for most tops. Lacquer provides greater moisture resistance and easier cleaning on tabletops. It is not as forgiving as the standard Classic oil finish or Premium finishes when it comes to scrapes or scratches. Most repairs will require the services of a professional refinisher. The combination of a lacquer finish on the top and our standard oil finish on the base of the item will give you the best durability.
Lacquered tops should be cleaned with a slightly water dampened nonabrasive cloth or sponge. While a lacquer finish is easier to clean spills from food & beverages as well as offering more moisture resistance than our Classic finish it is not waterproof or stain-proof. Moisture or damp articles left on these surfaces will cause permanent damage.

Regardless of the finish you choose, clean up spills and stains immediately to prevent permanent damage. Never place hot objects directly onto wood. Always use coasters or protective materials when placing anything hot or wet on your furniture. Wipe up water or other liquids immediately. Protect your furniture from direct exposure to sunlight.
Cracks and Gaps are normal in Crate Designs furniture. The furniture construction has been designed with this in mind. It would be very unusual for a gap or crack to be a cause for concern.

Some suggested cleaning remedies: (Caution – any of these techniques or products should be tried on an inconspicuous surface first).

Mr. Clean Magic Eraser products have been used successfully to remove tough stains, such as ink, crayon etc.

Candle Wax: Gently scrape away as much wax as you can using your finger, a plastic kitchen scraper, or a stiff piece of cardboard. Note: too much pressure will scratch the wood. Applying ice cubes in a plastic bag to the wax may help it to crumble. Remove remaining traces of wax with a cloth moistened with mineral spirits (paint thinner). Re-oil entire surface area.
Ink & Other Stains: If ink is spilled or used to mark wood it will penetrate and become almost impossible to remove. The following methods may be helpful should a stain occur. Blot the spot immediately before the ink has a chance to penetrate the wood. Do Not Rub--keep turning the cloth to prevent smearing.
If stain remains:
1. Try a Mr. Clean Magic Eraser
2. Try removing ink with hair spray – it often works!
3. Table salt on a damp cloth can remove blood stains.
4. Mineral spirits (paint thinner) will remove some crayon and oil based stains.
5. Apply a mixture of 1 part bleach to 4 parts water. Allow the solution to stand a few minutes and remove. The solution works slowly, so give it time to work on the stain. It may also bleach out part of the natural color. The bleach will work better if the spot is sanded lightly before application. (CAUTION: Bleach is poisonous. Follow label directions.)

Mattresses

Vacuum regularly! Accumulated dust, pet hair and soiling are the major causes of fabric wear. To prolong the life of your mattress, it should be turned, to equalize wear. Flip your mattress over, (side to side) monthly, and every second month flip it end to end. Serene mattresses are one-side designs, that are not meant to be flipped over.

HealthCare mattress cleaning instructions:
Soil/Stains: Use mild soap suds and lukewarm water, rinse well with water and allow to dry. DO NOT USE HARSH CLEANSERS, SOLVENTS OR DETERGENTS.
Hard to Clean Spots: Use standard vinyl cleansers and soft bristle brush on troublesome spots or stains.
Disinfection: Dilute disinfectants and/or germicides as specified on the product label.
DO NOT USE CONCENTRATION THAT EXCEEDS THE MANUFACTURER’S RECOMMENDATIONS.
Infectious Patients: Many healthcare facilities have been advised to use the following disinfectant, which can safely be used:
.525% Sodium Hypochlorite solution. You can achieve this by diluting 1 part Clorox® brand bleach with 9 parts water.

Upholstery Tips

Vacuum regularly! Accumulated dust, pet hair and soiling are the major causes of fabric wear. Turn your seat and back cushions over weekly, to help keep covers aligned and to equalize wear. As well, switch the position of cushions to lessen the premature wearing of any one in particular. Pub style back pillows should be “punched” or “patted” back into shape as required. If the fabric on your cushions becomes stained or soiled, we recommend that you leave the covers on the cushions and hire a professional cleaner.
W cleaning codeW - Clean this fabric with the foam only of a water based cleaning agent to remove overall soil. Many household cleaning solvents are harmful to the color and life of a fabric. Cleaning by a professional furniture cleaning service only is recommended. To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended.

Cleaning code "S"Cleaning code S - Clean this fabric with pure solvents (petroleum distillate based products, Energine, Carbona, Renuzit, or similar products may be used) in a well ventilated room. Cleaning by a professional furniture cleaning service only is recommended. CAUTION: Use of water based or detergent based solvent cleaners may cause excessive shrinking. Water stains may become permanent and unable to be removed with solvent cleaning agents. Avoid products containing Carbon Tetrachloride as it is highly toxic. To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended.

 

 

Cleaning code "W"Cleaning code SW or WS - Clean this fabric (including Aerotex and Foundation) with the foam only of a water based cleaning agent or with a pure solvent in a well ventilated room (petroleum distillate based products, Energine, Carbona, Renuzit, or similar products may be used). Cleaning by a professional furniture cleaning service only is recommended. To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. 

 

 

 

Cleaning code "X"Cleaning code X - Clean this fabric only by vacuuming or light brushing to prevent accumulation of dust and grime. Water based foam or solvent based cleaning agents of any kind may cause excessive shrinkage or fading.

 

 

 

Cleaning vinylCleaning Austin, Naugahyde or vinyl:
For light soiling:
Step 1: Apply a solution of 10% household liquid dish soap with warm water using a soft damp cloth, rinse with clean water.
Step 2: If necessary, apply a solution of liquid cleanser and water with a soft bristle brush and rinse.
For heavy soiling:
Dampen a soft white cloth with naptha (lighter fluid) and rub gently. Rinse with a water dampened cloth.
NOTE: Use extreme caution with this method. Complete only in a well-ventilated area and away from any open flame.
NOTE: When using strong cleaning agents, it is advisable to first test in an inconspicuous area.
For the most difficult stains not removed by the above methods:
1. Dampen a soft white cloth with a solution of household bleach (sodium hypochlorite); 10% bleach, 90% water.
2. Rub gently.
3. Rinse with a water-dampened cloth to remove bleach concentration.
4. If necessary, allow a 1:10 diluted bleach solution to puddle on the affected area or apply with a soaked cloth for approximately 30 minutes. Rinse with a water-dampened cloth to remove any remaining bleach concentration.

NOTE: You should try this method on an inconspicuous spot before using it on the original stain/soiling.
Always rinse cleaning agent residue from fabric with a soft, water dampened cloth.
NOTE: To restore luster, a light coat of spray furniture wax can be used.
Apply, wait for 30 seconds and follow with a light buffing using a clean white cloth.

Cleaning code "MSW"Most spills on Crypton or Endura can easily be cleaned with a towel. Just wipe up the spill with a clean cloth. However, for dried stains or more difficult stains, Crypton and Endura can be easily cleaned with a soap-and-water mixture.
Simply combine 1 part of an enzyme powder detergent such as Tide® or Cheer® with 5 parts water. Apply the solution to the stain and wait a minute or two to allow the detergent to begin removing the stain. Then lightly rub/scrub the area and rinse thoroughly with clean water.
Remember, water will not penetrate Crypton's barrier so don't be afraid to rinse liberally. All soap residue must be completely removed.

As with any fabric, dirt and dust can build up, so vacuuming regularly is advised.