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Customer Service

  • Product Information

    We are available Monday through Friday, 8:30am to 5:00pm (EST) at 800-563-1458 to answer any questions you may have regarding our products and service. Or email us by clicking here and we will respond promptly (during business hours).

  • Ordering

    Prior to your order being processed for shipment we will contact you to confirm all details. Should you decide at that point to change or cancel your order any payment or overpayment will be promptly refunded to you.

  • Shipping & Delivery

    Shipping is free on orders over $600. If your order is less than this amount you will be contacted to approve shipping charges (if any) prior to your order being fulfilled. Product is usually shipped from our factory within 2 weeks of receipt of your order and you will be contacted should there be any reason for delay beyond this time.

    1.  Most furniture is shipped by common carrier to your curbside
    2.  You will be contacted prior to delivery by the shipping company to confirm that you (or your responsible designate) will be at home to receive your shipment.
    3.  It is your responsibility to inspect the box or boxes for any sign of damage prior to signing for your shipment.
    4.  Note any damage prior to signing for the shipment and refuse the shipment if any boxes are are punctured or crushed.

  • Returns & Replacements

    You may return items sold and fulfilled by Crate Designs Furniture within 7 days of delivery for a full refund, subject to the following conditions:

    1.  Product must be in as-new condition and returned in the original packaging.
    2.  Contact us to guide you through the return shipping procedure.
    3.  You will usually receive your refund in less than one week. Most refunds are fully refunded in 3-5 days after we receive and process your return.

  • Your Information

    Login to your account to view:

    1.  Your wishlist.
    2.  Your orders.
    3.  Your contact and address information. You can easily edit and update these details.